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Terms of Service

Last updated: November 21, 2025

These Terms of Service (the "Terms") set forth the conditions of use for the smart locker service "Locker Pass" (the "Service") provided on the domains lockerpass.jp and app.lockerpass.jp (including web applications and ancillary services provided thereon) by RIWB Inc. (the "Company").

Customers who use the Service (the "Users") are deemed to have read and agreed to the full text of these Terms before using the Service.

Article 1 (Scope of Application)

  1. These Terms apply to all relationships between the Company and Users in connection with the provision and use of the Service.
  2. In addition to these Terms, the Company may establish separate rules, guidelines, help pages, the Pricing & Usage Guide and other documents (collectively, the "Supplementary Rules") in relation to the Service. Such Supplementary Rules shall constitute a part of these Terms.
  3. If there is any inconsistency between these Terms and any Supplementary Rules, the Supplementary Rules shall prevail unless otherwise expressly provided therein. However, if any provision of the Supplementary Rules restricts Users' rights or imposes additional obligations on Users compared to these Terms, the provisions of these Terms shall prevail.

Article 2 (Definitions)

The following terms used in these Terms shall have the meanings set forth below:

  1. "Service"
    Means the suite of services that allows Users to reserve, pay for and use smart lockers installed at locations indicated on the Company's website (lockerpass.jp), via web applications accessible through smartphone browsers and similar means.
  2. "Locker"
    Means the locker equipment installed by the Company or its partners that is subject to the Service.
  3. "Reservation"
    Means an act by which a User, through the Service, secures a time slot to use a Locker at a specified date and time and completes the payment process for such use.
  4. "Check-in"
    Means an act by which a User arrives on-site and, based on Reservation information, is assigned a Locker and places luggage in it to start actual use.
  5. "Check-out"
    Means an act by which a User removes luggage from a Locker and performs the operation on the Service to complete use.
  6. "No-Show"
    Means a situation where a User has made a Reservation but fails to Check-in within 60 minutes after the Reservation start time and the Reservation is automatically canceled by the system.

Article 3 (Agreement to the Terms)

  1. Users are deemed to have agreed to all provisions of these Terms by using the Service.
  2. Users who are minors must obtain the consent of their legal guardian (e.g., parent or other statutory agent) before using the Service.

Article 4 (Description of the Service)

  1. The Service mainly consists of the following functions:
    • Checking Locker availability and making Reservations
    • Paying usage fees via cashless payment methods
    • Performing Check-in and Check-out operations on-site
    • Viewing Reservation details and usage history
    • Performing cancellation and extension procedures for Reservations
    • Restoring Reservations (recovery) using a Reservation ID, phone number or payment card information
  2. The Service is provided as a web application accessible from smartphone browsers and similar devices, and does not require the installation of a dedicated native app.
  3. The Service is, in principle, available 24 hours a day, except during maintenance and similar situations. However, the day boundary for the Service is 2:00 AM of the following day, and usage fees and other handling are based on this 2:00 AM cutoff.
  4. The Service applies to Lockers installed at locations listed on the Company's website (lockerpass.jp).

Article 5 (User Environment)

  1. Users shall, at their own cost and responsibility, prepare and maintain all devices, software, communication lines, power supply and other environments necessary to use the Service.
  2. All communication fees and other costs incurred in connection with the use of the Service shall be borne by the Users.

Article 6 (Fees and Payment Methods)

  1. The fee structure for the Service, cancellation fees, handling of No-Shows, extension fees and other conditions of use are as set forth in the Pricing & Usage posted on the Company's website. Users shall review the Pricing & Usage before making a Reservation.
  2. As a general rule, the one-day usage period of the Service is from the start of use (Check-in date) until 2:00 AM of the following day. The specific method of fee calculation is defined in the Pricing & Usage.
  3. Payments shall be made via cashless methods using credit cards and other electronic payment services designated by the Company. The available payment methods are listed on the Company's website and in the booking interface. Cash payments are not accepted.
  4. At the time of Reservation, the Company may obtain a pre-authorization for a specified amount through the payment service provider it uses. The final amount payable, based on actual usage time and content, shall be confirmed at Check-out or at another time determined by the Company, and the pre-authorization shall be captured accordingly.
  5. Payments shall be processed through a payment service provider used by the Company, and Users' credit card information and other sensitive payment data shall be managed on the systems of such provider. The Company itself does not retain credit card numbers or other sensitive card information (for details, see the Privacy Policy).
  6. As a general rule, all fees for the Service are denominated in Japanese Yen. If a transaction is processed in a foreign currency, the applicable exchange rate and fees shall be governed by the rules of the User's card issuer or other payment provider.

Article 7 (Reservations, Cancellations and No-Shows)

  1. A Reservation is established when a User enters the required information on the Service and completes the payment process. A Reservation ID (PIN) is issued upon completion of the Reservation.
  2. Cancellation of a Reservation, and whether a cancellation fee applies and the amount thereof, shall be handled in accordance with the Pricing & Usage Guide posted on the Company's website.
  3. If a User does not Check-in within 60 minutes after the Reservation start time, the Company will treat such Reservation as a No-Show and release the corresponding Locker slot. Whether a minimum usage fee applies and the amount thereof in case of a No-Show shall be as set forth in the Pricing & Usage Guide.
  4. Users shall carefully confirm that Reservation details (such as date and time and email address) are correct before making a Reservation. The Company shall not be liable for any disadvantages arising from input errors or other mistakes made by the User.

Article 8 (Usage Time and Extensions)

  1. Users shall use Lockers by performing Check-in at the location in accordance with their Reservation details. At the time of Check-in, one of the available Lockers will be dynamically assigned (Floating Assignment).
  2. The one-day usage period of the Service is, in principle, until 2:00 AM of the following day.
  3. The Company may send reminder emails to Users whose usage period is approaching expiry. However, the Company is not obligated to send such emails, and even if an email is not sent or is not received by the User, the User remains obligated to pay all fees and charges in accordance with these Terms and the Pricing & Usage Guide.
  4. Users may perform an extension procedure via the web application by 2:00 AM on the expiry date. Extension fees shall be as set forth in the Pricing & Usage Guide.
  5. If the User does not perform an extension procedure and the expiry time (in principle, 2:00 AM) passes, the conditions and additional fees for automatic extension shall apply as set forth in the Pricing & Usage Guide.

Article 9 (Maximum Storage Period and Handling of Abandoned Items)

  1. For safety and operational reasons, the Company, in principle, limits the maximum storage period for luggage to 72 consecutive hours.
  2. If a User leaves luggage in a Locker for more than 72 hours, the Company may take the following actions:
    1. Remove the luggage from the Locker and report it to the local police station as lost property in accordance with the Japanese Lost Property Law and other applicable laws and regulations
    2. Charge a handling fee of ¥11,000 (tax included) to the User's registered payment method for the costs of removal, storage and processing
  3. Except in cases where the Company has acted willfully or with gross negligence, the Company shall not be liable for any damages incurred by the User as a result of the handling in the preceding paragraph (including storage or disposal after the luggage has been handed over to the police).

Article 10 (Prohibited Acts)

In using the Service, Users shall not engage in any of the following acts:

  1. Acts that violate laws or regulations or public order and morals
  2. Criminal acts or acts related to criminal activities
  3. Storing the following items in Lockers:
    1. Cash, securities, precious metals, jewelry, fragile items, expensive electronic devices and other valuables
    2. Hazardous materials (explosives, highly flammable or volatile substances, gas cylinders, etc.)
    3. Illegal drugs, firearms, swords and other items whose possession or storage is restricted by law
    4. Animals, plants and all other living organisms
    5. Perishable food, fresh produce, items that emit strong odors and similar items
    6. Items that are likely to leak liquid
    7. Items that may cause damage or harm to other Users, third parties or facilities
  4. Damaging, modifying or tampering with Locker equipment
  5. Interfering with the operation of the Service or damaging the reputation or credibility of the Company
  6. Unauthorized access, identity theft, fraudulent use of payment information or similar acts
  7. Transferring or reselling Reservations to third parties
  8. Reproducing, copying or reusing information obtained through the Service without the Company's permission
  9. Any other acts that the Company deems inappropriate

Article 11 (Precautions for Locker Use)

  1. The Company will manage Lockers with reasonable care, but due to the nature of Lockers, the Company does not guarantee complete crime prevention, waterproofing, fire resistance or similar performance.
  2. Except where the Company has acted willfully or with gross negligence, the Company shall not be liable for any damages resulting from storing any prohibited items set forth in the preceding Article, or from storing extremely high-value items or irreplaceable items in the Locker.
  3. Users shall properly manage Locker numbers, PIN codes, Reservation IDs (PIN), access links and similar information and take sufficient care to prevent such information from becoming known to third parties.

Article 12 (Changes, Suspension and Termination of the Service)

  1. The Company may temporarily suspend or interrupt all or part of the Service without prior notice to Users in any of the following cases:
    1. When performing maintenance or updates on Lockers, networks or related systems
    2. When the provision of the Service becomes difficult due to natural disasters such as earthquakes, fires, power outages, epidemics or other events of force majeure
    3. When services of telecommunications carriers, cloud service providers or other third parties are suspended or experience failures
    4. When the Company determines that temporary suspension of the Service is necessary for operational or technical reasons
  2. The Company may terminate all or part of the Service upon providing Users with notice within a reasonable notice period. In such case, the Company will notify Users via the Company's website or by other means it deems appropriate.

Article 13 (Restrictions on Use)

  1. If a User violates these Terms or if the Company reasonably determines that there is a risk of such violation, the Company may, without prior notice, take necessary measures against such User, including suspending use of the Service or refusing future use.
  2. Except where the Company has acted willfully or with gross negligence, the Company shall not be liable for any damages incurred by Users as a result of measures taken under the preceding paragraph.

Article 14 (Disclaimers and Limitation of Liability)

  1. Even when the Company has taken reasonable safety measures, the Company shall not be liable for damages arising from any of the following causes:
    1. Natural disasters, fires, power outages or other events of force majeure
    2. Theft, vandalism, unauthorized access or other acts by third parties
    3. Failures, delays or suspensions of communication lines or cloud services
    4. Causes attributable to the willful misconduct or negligence of the User (including loss or leakage of Reservation IDs or access URLs)
    5. Damages related to items stored in violation of the prohibited acts stipulated in Article 10
  2. If the Company is liable to a User for damages, except where the Company has acted willfully or with gross negligence, the maximum amount of compensation for loss, theft or damage of stored items shall be ¥50,000 per case. However, for prohibited items stipulated in Article 10 (cash, securities, precious metals, jewelry, expensive electronic devices and similar valuables), except where the Company has acted willfully or with gross negligence, such items shall be excluded from the scope of compensation and the Company shall bear no liability.
  3. Except where the Company has acted willfully or with gross negligence, the Company shall not be liable for any special, indirect or consequential damages or lost profits incurred by Users (for example, fees for changing flights due to being unable to retrieve luggage in time).

Article 15 (Intellectual Property Rights)

  1. All copyrights, trademark rights and other intellectual property rights relating to programs, designs, logos, text and other content associated with the Service belong to the Company or to third parties that hold valid rights thereto.
  2. Users shall not, without the prior written consent of the Company, reproduce, adapt, publicly transmit, distribute, transfer, lend, translate, repost or otherwise use any content related to the Service.

Article 16 (Handling of Personal Information)

The Company will handle Users' personal information in accordance with a separate Privacy Policy established by the Company.

Article 17 (Amendment of the Terms)

  1. The Company may amend these Terms as it deems necessary, in compliance with applicable laws and regulations.
  2. Amendments to these Terms shall become effective when the amended Terms are posted on the Company's website, or when the Company notifies Users by a method the Company deems appropriate.
  3. If a User uses the Service after the amended Terms take effect, the User shall be deemed to have agreed to the amended Terms.

Article 18 (Notices and Communications)

  1. Notices from the Company to Users shall be made by displaying notices within the Service, sending emails, or by other methods the Company deems appropriate.
  2. Communications from Users to the Company shall be made via the inquiry form on the Company's website, by email to lockerpass-contact@riwb.org, or by other methods specified by the Company.

Article 19 (Prohibition on Assignment of Rights and Obligations)

Users shall not, without the prior written consent of the Company, assign, transfer, succeed to, or grant as security to any third party their position under these Terms or any rights or obligations under these Terms, in whole or in part.

Article 20 (Governing Law, Jurisdiction and Language)

  1. These Terms shall be governed by and construed in accordance with the laws of Japan.
  2. Any disputes arising between the Company and Users in connection with the Service shall be submitted to the exclusive jurisdiction of the Kyoto District Court as the court of first instance.
  3. If these Terms are provided in multiple languages and there is any discrepancy between the Japanese version and any other language version, the Japanese version shall prevail.

Article 21 (Company Information)

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