Pricing & Usage
Last updated: August 16, 2026
This guide explains the detailed pricing rules and usage conditions for Locker Pass. If anything is not specified here, the Locker Pass Terms of Service ("Terms") will apply.
Unless otherwise stated, all prices are shown in Japanese Yen (JPY), tax included.
Table of Contents
- Pricing Concept
- Locker Size & Payment Methods
- Basic Pricing Plans
- Reservation, Changes & Cancellation
- Extension
- Usage Time & Day Boundary
- Maximum Storage Time (3-Day Rule)
- Example Pricing Scenarios
- Compensation & Disclaimer
- Price Changes
- Contact
1. Pricing Concept
Locker Pass uses a "Simple & Flat" pricing model:
- All lockers are the same size (XXL-size) and have the same price
- Basic price: 1,000 yen per day
- Quick Return Discount (within 3 hours): 500 yen
- Day boundary: 2:00 AM (Japan time)
2. Locker Size & Payment Methods
2.1. Locker Size
| Item | Details |
|---|---|
| Available size | XXL-size only (suitable for large suitcases, approx. 100L) |
| Internal dimensions | W506.2 × D555.7 × H900 mm |
| Size pricing | Flat rate (same price for all lockers) |
※ Currently, only XXL-size lockers are available.
2.2. Payment Methods
Locker Pass is completely cashless. Cash is not accepted.
| Item | Details |
|---|---|
| Accepted methods | Credit cards (Visa / Mastercard / American Express / JCB), Apple Pay, Google Pay |
| Payment provider | Payments are processed via an external payment provider (payment gateway) |
| Currency | All charges are made in Japanese Yen. Any FX fees follow your card issuer's rules. |
2.3. Receipts
| Item | Details |
|---|---|
| Receipt | The "Usage Completed" email sent after checkout serves as your receipt. |
| Name on receipt | We do not support custom invoice names or re-issuing with a different name. |
3. Basic Pricing Plans
3.1. 1 Day Pass (full-day use)
| Item | Details |
|---|---|
| Price | ¥1,000 |
| Validity | From check-in time until 2:00 AM the next day |
Example: Check-in: Apr 1, 10:00 → Valid until Apr 2, 2:00 AM (charge: 1,000 yen)
3.2. Quick Return Discount (within 3 hours)
| Item | Details |
|---|---|
| Price | ¥500 |
| Condition | Total usage time from check-in to checkout is 3 hours or less (3.0h included) |
| Crossing 2:00 AM | If your total time is within 3 hours, Quick Return Discount (500 yen) applies even if you cross 2:00 AM. |
| Final charge | The final charge is the ¥500 Quick Return Discount price plus any extension fees (if applicable) |
Example 1: 10:00 → 12:30 (2.5 hours) → 500 yen
Example 2: 1:00 AM → 2:30 AM (1.5 hours, crosses 2:00 AM) → 500 yen (Quick Return Discount has priority over the 2:00 AM day boundary)
3.3. Authorization (Pre-authorization) & Final Charge
| Timing | Details |
|---|---|
| At reservation | A ¥1,000 authorization hold is placed on your payment method by the payment provider. If a voucher code is applied, the discounted amount is held instead |
| At checkout | Final charge is calculated based on actual usage. If Quick Return Discount applies, the charge is reduced to ¥500 and the remaining hold is released |
| Refund timing | The timing of release/refund depends on your card issuer and payment provider |
3.4. Checkout Method (Automatic / Manual)
When making your reservation, choose either Automatic or Manual as the way to end your use. The price is the same for both, but they differ in when your use ends and the final charge is confirmed.
| Method | When use ends | Best suited for |
|---|---|---|
| Automatic check-out | When you return, take your luggage, and close the door, your use ends and payment is completed automatically | A single visit to store your luggage and a single visit to retrieve it |
| Manual check-out | Your use ends when you press the check-out button in the web app | Accessing your luggage multiple times during the rental period |
| Item | Details |
|---|---|
| Changes | You can change the method after booking from the reservation page in the web app (it cannot be changed while the door is open) |
| If you choose Automatic | Taking your luggage and closing the door ends your use immediately. Choose Manual if you plan to access your luggage during the rental period |
| If you choose Manual | If you leave without checking out, your use continues and an extension fee is charged at 2:00 AM |
| Retrieving forgotten items | After checkout, you can reopen the locker up to 3 times within 1 minute with Manual or 5 minutes with Automatic |
3.5. Voucher Code Discount
| Item | Details |
|---|---|
| Issued when | You post a review after using the service (only while the promotion is running) |
| How to use | The person who receives the issued voucher code enters it when making a reservation |
| Using it yourself | Not permitted. The voucher code may only be used by someone other than the person who posted the review |
| Discount, expiration, and usage limit | These vary by campaign. Check the details shown on screen when the code is issued |
4. Reservation, Changes & Cancellation
4.1. When is a reservation confirmed?
A reservation is confirmed when:
- You enter the required information on the booking screen, and
- Payment authorization is successfully completed.
After that, a Reservation ID (PIN) is sent to you by email.
4.2. Reservation window
You can make a reservation up to 72 hours from the current time.
4.3. Changing a reservation
| Item | Details |
|---|---|
| Changing the check-in time | Supported. In the web app, change it to an available time. |
| When changes are allowed | Before check-in (until 60 minutes have passed without checking in and the reservation is confirmed as a No-Show). |
| Restrictions on the new time | It must be later than the current time, within 72 hours of the current time, and have availability. |
| Basis for cancellation fees | Even after a change, cancellation fees are determined based on the original reservation time. |
| Selecting or changing a locker | Not supported. A locker is assigned automatically at check-in. |
4.4. Cancellation fees
| Timing | Fee | Details |
|---|---|---|
| Before the reservation start time | ¥0 | Free cancellation. The authorization hold is fully released. |
| From start time to +60 minutes | ¥500 | 500 yen is charged as a cancellation fee. Remaining hold is released. |
| 60+ minutes after start time (No-Show) | ¥500 | Reservation is automatically cancelled as a No-Show. 500 yen is charged. |
4.5. How to cancel
- Use the link in your confirmation email, or
- Use your Reservation ID (PIN) in the web app.
Note: The timing of refund/reflection on your statement depends on your card issuer and payment provider.
5. Extension
5.1. Manual Extension (before 2:00 AM)
| Item | Details |
|---|---|
| Price | ¥1,000 per day |
| Condition | You complete the extension in the web app before the expiry time (2:00 AM) |
| Effect | Extends the expiry time by +24 hours |
| Availability restriction | An extension cannot be accepted if there is no availability the following day. An extension is not guaranteed even within the maximum storage period. |
Example: Apr 1, 10:00 check-in → normal expiry: Apr 2, 2:00 AM Manual extension at Apr 1, 23:30 → new expiry: Apr 3, 2:00 AM → An extra 1,000 yen is added.
5.2. Automatic Extension (no manual action)
| Item | Details |
|---|---|
| Price | ¥1,500 per day |
| Condition | No extension is completed by the expiry time and checkout has not been completed (determined by whether checkout was performed, not by whether luggage remains) |
| Effect | Expiry time is extended by +24 hours and 1,500 yen is charged automatically |
| Breakdown | ¥1,000 (normal extension) + ¥500 (late/unauthorized extension fee) |
Example: No manual extension, luggage still inside at Apr 2, 2:00 AM → Automatic extension triggers at 2:00 AM → 1,500 yen is charged, expiry moves to Apr 3, 2:00 AM.
Note: If payment for an automatic extension ultimately cannot be completed, your luggage will not be discarded immediately. Depending on the circumstances, unlocking and checkout for that locker may be temporarily suspended, and we will handle the matter individually. You cannot complete the process in the web app in this case, so please contact us using the details below.
5.3. Reminder Emails
We may send reminder emails when your expiry time is near. However:
- We do not guarantee that emails will always be sent or received, and
- Even if you do not receive a reminder, you are still responsible for all fees and charges according to the Terms and this guide.
6. Usage Time & Day Boundary
6.1. Definition of "1 day"
| Item | Details |
|---|---|
| 1-day range | From the day you check in until 2:00 AM the next day |
| Day counting | The initial expiry is always 2:00 AM on the day after check-in. After that, each time you cross 2:00 AM, it counts as +1 day (except when Quick Return Discount applies) |
| Checkout at 2:00 AM | If you check out exactly at 2:00 AM, it is treated as same day (no extra day) |
6.2. Quick Return Discount Priority Rule
If your total usage time is within 3 hours (including exactly 3 hours), then:
- Quick Return Discount (500 yen) has priority, even if your usage crosses 2:00 AM.
If you have extended your stay, the extension fee is added to the ¥500 Quick Return Discount charge.
Example: 1:00 AM → 2:30 AM (1.5 hours, crosses 2:00 AM) → 500 yen
7. Maximum Storage Time (3-Day Rule)
7.1. Maximum continuous storage time
| Item | Details |
|---|---|
| Max continuous time | 3 days |
| Final pickup deadline | 2:00 AM three days after your start date (this is the deadline regardless of your start time) |
| Relation to extensions | The deadline above applies regardless of manual/automatic extensions. |
7.2. If storage exceeds 3 days
If luggage remains in the locker after 2:00 AM three days after the usage start date, we will:
| Item | Details |
|---|---|
| Action | Remove the luggage from the locker and report it to the local police station as lost property, in accordance with Japanese Lost Property Law |
| Handling fee | ¥11,000 (tax included) charged to the registered payment method |
| After transfer | Once transferred to the police, storage, return, and disposal follow the rules of the police station |
For details, please refer to the Terms, Article 9.
8. Example Pricing Scenarios
8.1. Basic patterns
| Pattern | Usage time | Charge | Notes |
|---|---|---|---|
| Short stay | 10:00 – 12:30 (2.5 hours) | ¥500 | Quick Return Discount applies |
| 1-day use | 10:00 – 18:00 (8 hours) | ¥1,000 | Does not cross 2:00 AM |
| Late-night short stay | 1:00 AM – 2:30 AM (1.5 hours) | ¥500 | Crosses 2:00 AM but Quick Return Discount has priority |
8.2. With day crossing & extension
| Pattern | Usage time | Extension type | Charge |
|---|---|---|---|
| 1 night (manual) | Day 1 14:00 – Day 2 10:00 | Manual × 1 | ¥1,000 + ¥1,000 = ¥2,000 |
| 1 night (auto) | Day 1 14:00 – Day 2 10:00 | Auto × 1 | ¥1,000 + ¥1,500 = ¥2,500 |
| ~2 nights (within 3 days) | Day 1 10:00 – Day 3 09:00 | Manual × 2 | ¥1,000 × 3 = ¥3,000 |
8.3. Cancellation & No-Show
| Pattern | Situation | Charge |
|---|---|---|
| Cancel before start | Cancel before start time | ¥0 |
| Cancel after start (within 60 min) | Cancel 30 minutes after start | ¥500 |
| No-Show | 60+ minutes after start, no check-in | ¥500 |
9. Compensation & Disclaimer
For full details, please refer to the Terms, Article 14.
| Item | Details |
|---|---|
| Compensation limit | If we are liable for loss, theft, or damage, compensation is up to ¥50,000 per case |
| Not covered | Cash, securities, precious metals, jewelry, high-value electronics (e.g., laptops, tablets, cameras), fragile items, and all prohibited items defined in the Terms |
| Indirect damages | Indirect losses (e.g., missed flights and rebooking fees) are not covered |
10. Price Changes
| Item | Details |
|---|---|
| Price changes | We may change prices due to economic conditions, operating costs, or other reasons. |
| Notice | As a rule, we aim to announce changes on our website at least 14 days before they take effect. |
In case of major events such as natural disasters or legal changes, we may not be able to follow the 14-day rule, but we will do our best to give reasonable notice.
11. Contact
If you have any questions about this guide, please contact us:
| Item | Details |
|---|---|
| contact@lockerpass.jp | |
| Website | https://lockerpass.jp |
End of Document