Pricing & Usage
Last updated: October 20, 2026
This guide explains the detailed pricing rules and usage conditions for Locker Pass. If anything is not specified here, the Locker Pass Terms of Service ("Terms") will apply.
Unless otherwise stated, all prices are shown in Japanese Yen (JPY), tax included.
Table of Contents
- Pricing Concept
- Locker Size & Payment Methods
- Basic Pricing Plans
- Reservation, Changes & Cancellation
- Extension
- Usage Time & Day Boundary
- Maximum Storage Time (3-Day Rule)
- Example Pricing Scenarios
- Compensation & Disclaimer
- Price Changes
- Contact
1. Pricing Concept
Locker Pass uses a "Simple & Flat" pricing model:
- All lockers are the same size (XXL-size) and have the same price
- Basic price: 1,000 yen per day
- Quick Return Discount (within 3 hours): 500 yen
- Day boundary: 2:00 AM (Japan time)
2. Locker Size & Payment Methods
2.1. Locker Size
| Item | Details |
|---|---|
| Available size | XXL-size only (suitable for large suitcases, approx. 100L) |
| Internal dimensions | W506.2 × D555.7 × H900 mm |
| Size pricing | Flat rate (same price for all lockers) |
※ Currently, only XXL-size lockers are available.
2.2. Payment Methods
Locker Pass is completely cashless. Cash is not accepted.
| Item | Details |
|---|---|
| Accepted methods | Credit cards (Visa / Mastercard / American Express / JCB), Apple Pay, Google Pay |
| Payment provider | Payments are processed via an external payment provider (payment gateway) |
| Currency | All charges are made in Japanese Yen. Any FX fees follow your card issuer's rules. |
2.3. Receipts
| Item | Details |
|---|---|
| Receipt | The "Usage Completed" email sent after checkout serves as your receipt. |
| Name on receipt | We do not support custom invoice names or re-issuing with a different name. |
3. Basic Pricing Plans
3.1. 1 Day Pass (full-day use)
| Item | Details |
|---|---|
| Price | ¥1,000 |
| Validity | From check-in time until 2:00 AM the next day |
Example: Check-in: Apr 1, 10:00 → Valid until Apr 2, 2:00 AM (charge: 1,000 yen)
3.2. Quick Return Discount (within 3 hours)
| Item | Details |
|---|---|
| Price | ¥500 |
| Condition | Total usage time from check-in to checkout is 3 hours or less (3.0h included) |
| Crossing 2:00 AM | If your total time is within 3 hours, Quick Return Discount (500 yen) applies even if you cross 2:00 AM. |
| Final charge | The final charge is the ¥500 Quick Return Discount price plus any extension fees (if applicable) |
Example 1: 10:00 → 12:30 (2.5 hours) → 500 yen
Example 2: 1:00 AM → 2:30 AM (1.5 hours, crosses 2:00 AM) → 500 yen (Quick Return Discount has priority over the 2:00 AM day boundary)
3.3. Authorization (Pre-authorization) & Final Charge
| Timing | Details |
|---|---|
| At reservation | A ¥1,000 authorization hold is placed on your payment method by the payment provider. If a voucher code is applied, the discounted amount is held instead |
| At checkout | Final charge is calculated based on actual usage. If Quick Return Discount applies, the charge is reduced to ¥500 and the remaining hold is released |
| Refund timing | The timing of release/refund depends on your card issuer and payment provider |
3.4. Ending Your Rental (Checkout)
You don't choose a checkout method when you book. Instead, each time you open the locker after check-in, the web app asks whether this is your final pickup. The price is the same either way.
| When | What happens |
|---|---|
| Check-in (first open) | Scan the QR code on the locker and follow the on-screen instructions to unlock (you may be asked for your PIN). Store your luggage and close the door. No question is asked this time. |
| Every later open | When you tap "Open Locker", the app asks "Is this your final pickup?". The choice buttons become active after 3 seconds so you have time to read them. A confirmation screen follows. If you tap Cancel, the door stays closed. |
| Your choice | After you close the door | Best suited for |
|---|---|---|
| "Open & END my rental" | Your rental ends as soon as the door is closed, and the final charge is confirmed. You can't store luggage again with this reservation. | Collecting all your luggage |
| "Open & KEEP my rental" | Your rental continues. You can open and close the locker as many times as you need. | Taking out or adding items and coming back later |
| Item | Details |
|---|---|
| Ending a kept rental | When you're done, close the door and tap "End Use & Checkout" in the web app. Your rental ends immediately. |
| If you don't end it | If your rental is still active at the expiry time (2:00 AM) and you haven't extended in advance, an automatic extension fee of ¥1,500 is charged (see 5.2). Taking your luggage out does not end the rental by itself. |
| Retrieving forgotten items | After your rental ends (either way), tap "Re-open locker" to open the door again, up to 3 times within 5 minutes. This is only for taking out forgotten items. |
3.5. Voucher Code Discount
| Item | Details |
|---|---|
| Issued when | You post a review after using the service (only while the promotion is running) |
| How to use | The person who receives the issued voucher code enters it when making a reservation |
| Using it yourself | Not permitted. The voucher code may only be used by someone other than the person who posted the review |
| Discount, expiration, and usage limit | These vary by campaign. Check the details shown on screen when the code is issued |
4. Reservation, Changes & Cancellation
4.1. When is a reservation confirmed?
A reservation is confirmed when:
- You enter the required information on the booking screen, and
- Payment authorization is successfully completed.
After that, a Reservation ID (PIN) is sent to you by email.
4.2. Reservation window
You can make a reservation up to 72 hours from the current time.
4.3. Changing a reservation
| Item | Details |
|---|---|
| Changing the check-in time | Supported. In the web app, change it to an available time. |
| When changes are allowed | Before you check in, and no later than 60 minutes after your reserved start time. After that, the reservation becomes a No-Show and can no longer be changed. |
| Restrictions on the new time | It must be later than the current time, within 72 hours of the current time, and have availability. |
| Basis for cancellation fees | Even after a change, cancellation fees are determined based on the original reservation time. |
| Selecting or changing a locker | Not supported. A locker is assigned automatically at check-in. |
4.4. Cancellation fees
Check in within 60 minutes of your reserved start time. Check-in means opening the locker for the first time to store your luggage. If you haven't checked in by then, the reservation is cancelled automatically as a No-Show and ¥500 is charged.
| Timing | Fee | Details |
|---|---|---|
| Before the reservation start time | ¥0 | Free cancellation. The authorization hold is fully released. |
| From start time to +60 minutes | ¥500 | 500 yen is charged as a cancellation fee. Remaining hold is released. |
| 60+ minutes after start time (No-Show) | ¥500 | Reservation is automatically cancelled as a No-Show. 500 yen is charged. |
4.5. How to cancel
- Use the link in your confirmation email, or
- Use your Reservation ID (PIN) in the web app.
Note: The timing of refund/reflection on your statement depends on your card issuer and payment provider.
5. Extension
5.1. Manual Extension (before 2:00 AM)
| Item | Details |
|---|---|
| Price | ¥1,000 per day |
| Condition | You complete the extension in the web app before the expiry time (2:00 AM) |
| Effect | Extends the expiry time by +24 hours |
| Availability restriction | An extension cannot be accepted if there is no availability the following day. An extension is not guaranteed even within the maximum storage period. |
Example: Apr 1, 10:00 check-in → normal expiry: Apr 2, 2:00 AM Manual extension at Apr 1, 23:30 → new expiry: Apr 3, 2:00 AM → An extra 1,000 yen is added.
5.2. Automatic Extension (no manual action)
| Item | Details |
|---|---|
| Price | ¥1,500 per day |
| Condition | Your rental has not been ended by the expiry time and no extension was completed. Your rental ends only when you close the door after choosing "Open & END my rental", or when you tap "End Use & Checkout". Taking the luggage out does not end it. |
| Effect | Expiry time is extended by +24 hours and 1,500 yen is charged automatically |
| Breakdown | ¥1,000 (normal extension) + ¥500 (late/unauthorized extension fee) |
Example: No manual extension, rental still active (not ended) at Apr 2, 2:00 AM → Automatic extension triggers at 2:00 AM → 1,500 yen is charged, expiry moves to Apr 3, 2:00 AM.
Note: If payment for an automatic extension ultimately cannot be completed, your luggage will not be discarded immediately. Depending on the circumstances, unlocking and checkout for that locker may be temporarily suspended, and we will handle the matter individually. You cannot complete the process in the web app in this case, so please contact us using the details below.
5.3. Reminder Emails
We may send reminder emails when your expiry time is near. However:
- We do not guarantee that emails will always be sent or received, and
- Even if you do not receive a reminder, you are still responsible for all fees and charges according to the Terms and this guide.
6. Usage Time & Day Boundary
6.1. Definition of "1 day"
| Item | Details |
|---|---|
| 1-day range | From the day you check in until 2:00 AM the next day |
| Day counting | The initial expiry is always 2:00 AM on the day after check-in. After that, each time you cross 2:00 AM, it counts as +1 day (except when Quick Return Discount applies) |
| Checkout at 2:00 AM | If you check out exactly at 2:00 AM, it is treated as same day (no extra day) |
6.2. Quick Return Discount Priority Rule
If your total usage time is within 3 hours (including exactly 3 hours), then:
- Quick Return Discount (500 yen) has priority, even if your usage crosses 2:00 AM.
If you have extended your stay, the extension fee is added to the ¥500 Quick Return Discount charge.
Example: 1:00 AM → 2:30 AM (1.5 hours, crosses 2:00 AM) → 500 yen
7. Maximum Storage Time (3-Day Rule)
7.1. Maximum continuous storage time
| Item | Details |
|---|---|
| Max continuous time | 3 days |
| Final pickup deadline | 2:00 AM three days after your start date (this is the deadline regardless of your start time) |
| Relation to extensions | The deadline above applies regardless of manual/automatic extensions. |
| Warning emails | If your rental is still active on your last day (the day before the 2:00 AM deadline), we send a warning email that morning and again that evening (Japan time). Delivery is not guaranteed (see 5.3). |
7.2. If storage exceeds 3 days
If luggage remains in the locker after 2:00 AM three days after the usage start date, we will:
| Item | Details |
|---|---|
| Action | Remove the luggage from the locker and report it to the local police station as lost property, in accordance with Japanese Lost Property Law |
| Handling fee | ¥11,000 (tax included) charged to the registered payment method |
| After transfer | Once transferred to the police, storage, return, and disposal follow the rules of the police station |
For details, please refer to the Terms, Article 9.
8. Example Pricing Scenarios
8.1. Basic patterns
| Pattern | Usage time | Charge | Notes |
|---|---|---|---|
| Short stay | 10:00 – 12:30 (2.5 hours) | ¥500 | Quick Return Discount applies |
| 1-day use | 10:00 – 18:00 (8 hours) | ¥1,000 | Does not cross 2:00 AM |
| Late-night short stay | 1:00 AM – 2:30 AM (1.5 hours) | ¥500 | Crosses 2:00 AM but Quick Return Discount has priority |
8.2. With day crossing & extension
| Pattern | Usage time | Extension type | Charge |
|---|---|---|---|
| 1 night (manual) | Day 1 14:00 – Day 2 10:00 | Manual × 1 | ¥1,000 + ¥1,000 = ¥2,000 |
| 1 night (auto) | Day 1 14:00 – Day 2 10:00 | Auto × 1 | ¥1,000 + ¥1,500 = ¥2,500 |
| ~2 nights (within 3 days) | Day 1 10:00 – Day 3 09:00 | Manual × 2 | ¥1,000 × 3 = ¥3,000 |
8.3. Cancellation & No-Show
| Pattern | Situation | Charge |
|---|---|---|
| Cancel before start | Cancel before start time | ¥0 |
| Cancel after start (within 60 min) | Cancel 30 minutes after start | ¥500 |
| No-Show | 60+ minutes after start, no check-in | ¥500 |
9. Compensation & Disclaimer
For full details, please refer to the Terms, Article 14.
| Item | Details |
|---|---|
| Compensation limit | If we are liable for loss, theft, or damage, compensation is up to ¥50,000 per case |
| Not covered | Cash, securities, precious metals, jewelry, high-value electronics (e.g., laptops, tablets, cameras), fragile items, and all prohibited items defined in the Terms |
| Indirect damages | Indirect losses (e.g., missed flights and rebooking fees) are not covered |
10. Price Changes
| Item | Details |
|---|---|
| Price changes | We may change prices due to economic conditions, operating costs, or other reasons. |
| Notice | As a rule, we aim to announce changes on our website at least 14 days before they take effect. |
In case of major events such as natural disasters or legal changes, we may not be able to follow the 14-day rule, but we will do our best to give reasonable notice.
11. Contact
If you have any questions about this guide, please contact us:
| Item | Details |
|---|---|
| contact@lockerpass.jp | |
| Website | https://lockerpass.jp |
End of Document