Pricing & Usage
Last updated: November 21, 2025
This guide explains the detailed pricing rules and usage conditions for Locker Pass. If anything is not specified here, the Locker Pass Terms of Service ("Terms") will apply.
Unless otherwise stated, all prices are shown in Japanese Yen (JPY), tax included.
Table of Contents
- Pricing Concept
- Locker Size & Payment Methods
- Basic Pricing Plans
- Reservation, Changes & Cancellation
- Extension Fees
- Usage Time & Day Boundary
- Maximum Storage Time (3-Day Rule)
- Example Pricing Scenarios
- Compensation & Disclaimer
- Price Changes
- Contact
1. Pricing Concept
Locker Pass uses a "Simple & Flat" pricing model:
- All lockers are the same size (XXL-size) and have the same price
- Basic price: 1,000 yen per day
- Short stay (within 3 hours): 500 yen
- Day boundary: 2:00 AM (Japan time)
2. Locker Size & Payment Methods
2.1. Locker Size
| Item | Details |
|---|---|
| Available size | XXL-size only (suitable for large suitcases, approx. 100L) |
| Internal dimensions | W506.2 × D555.7 × H900 mm |
| Size pricing | Flat rate (same price for all lockers) |
※ Currently, only XXL-size lockers are available.
2.2. Payment Methods
Locker Pass is completely cashless. Cash is not accepted.
| Item | Details |
|---|---|
| Accepted methods | Credit cards (Visa / Mastercard / American Express / JCB), Apple Pay, Google Pay |
| Payment provider | Payments are processed via an external payment provider (payment gateway) |
| Currency | All charges are made in Japanese Yen. Any FX fees follow your card issuer's rules. |
2.3. Receipts
| Item | Details |
|---|---|
| Receipt | The "Usage Completed" email sent after checkout serves as your receipt. |
| Name on receipt | We do not support custom invoice names or re-issuing with a different name. |
3. Basic Pricing Plans
3.1. 1 Day Pass (full-day use)
| Item | Details |
|---|---|
| Price | ¥1,000 |
| Validity | From check-in time until 2:00 AM the next day |
Example: Check-in: Apr 1, 10:00 → Valid until Apr 2, 2:00 AM (charge: 1,000 yen)
3.2. Short Stay (within 3 hours)
| Item | Details |
|---|---|
| Price | ¥500 |
| Condition | Total usage time from check-in to checkout is 3 hours or less (3.0h included) |
| Crossing 2:00 AM | If your total time is within 3 hours, Short Stay (500 yen) applies even if you cross 2:00 AM. |
Example 1: 10:00 → 12:30 (2.5 hours) → 500 yen
Example 2: 1:00 AM → 2:30 AM (1.5 hours, crosses 2:00 AM) → 500 yen (Short Stay has priority over the 2:00 AM day boundary)
3.3. Authorization (Pre-authorization) & Final Charge
| Timing | Details |
|---|---|
| At reservation | A ¥1,000 authorization hold is placed on your payment method by the payment provider |
| At checkout | Final charge is calculated based on actual usage. If Short Stay applies, the charge is reduced to ¥500 and the remaining hold is released |
| Refund timing | The timing of release/refund depends on your card issuer and payment provider |
4. Reservation, Changes & Cancellation
4.1. When is a reservation confirmed?
A reservation is confirmed when:
- You enter the required information on the booking screen, and
- Payment authorization is successfully completed.
After that, a Reservation ID (PIN) is sent to you by email.
4.2. Reservation window
You can make a reservation from now up to 4 days ahead (until 23:59).
4.3. Changing a reservation
| Item | Details |
|---|---|
| Changes | Changing the reservation date/time or locker is not supported. |
| How to change | Please cancel your reservation and make a new one with the desired time. |
4.4. Cancellation fees
| Timing | Fee | Details |
|---|---|---|
| Before the reservation start time | ¥0 | Free cancellation. The authorization hold is fully released. |
| From start time to +60 minutes | ¥500 | 500 yen is charged as a cancellation fee. Remaining hold is released. |
| 60+ minutes after start time (No-Show) | ¥500 | Reservation is automatically cancelled as a No-Show. 500 yen is charged. |
4.5. How to cancel
- Use the link in your confirmation email, or
- Use your Reservation ID (PIN) in the web app.
Note: The timing of refund/reflection on your statement depends on your card issuer and payment provider.
5. Extension Fees
5.1. Manual Extension (before 2:00 AM)
| Item | Details |
|---|---|
| Price | ¥1,000 per day |
| Condition | You complete the extension in the web app before the expiry time (2:00 AM) |
| Effect | Extends the expiry time by +24 hours |
Example: Apr 1, 10:00 check-in → normal expiry: Apr 2, 2:00 AM Manual extension at Apr 1, 23:30 → new expiry: Apr 3, 2:00 AM → An extra 1,000 yen is added.
5.2. Automatic Extension (no manual action)
| Item | Details |
|---|---|
| Price | ¥1,500 per day |
| Condition | No extension procedure is made before 2:00 AM, and luggage remains inside |
| Effect | Expiry time is extended by +24 hours and 1,500 yen is charged automatically |
| Breakdown | ¥1,000 (normal extension) + ¥500 (late/unauthorized extension fee) |
Example: No manual extension, luggage still inside at Apr 2, 2:00 AM → Automatic extension triggers at 2:00 AM → 1,500 yen is charged, expiry moves to Apr 3, 2:00 AM.
Note: Even if automatic payment temporarily fails, your luggage will not be discarded immediately. However, you must settle any unpaid amounts before or at checkout.
5.3. Reminder Emails
We may send reminder emails when your expiry time is near. However:
- We do not guarantee that emails will always be sent or received, and
- Even if you do not receive a reminder, you are still responsible for all fees and charges according to the Terms and this guide.
6. Usage Time & Day Boundary
6.1. Definition of "1 day"
| Item | Details |
|---|---|
| 1-day range | From the day you check in until 2:00 AM the next day |
| Day counting | Each time you cross 2:00 AM, it counts as +1 day (except when Short Stay applies) |
| Checkout at 2:00 AM | If you check out exactly at 2:00 AM, it is treated as same day (no extra day) |
6.2. Short Stay Priority Rule
If your total usage time is within 3 hours (including exactly 3 hours), then:
- Short Stay (500 yen) has priority, even if your usage crosses 2:00 AM.
Example: 1:00 AM → 2:30 AM (1.5 hours, crosses 2:00 AM) → 500 yen
7. Maximum Storage Time (3-Day Rule)
7.1. Maximum continuous storage time
| Item | Details |
|---|---|
| Max continuous time | 3 days (final pickup by 2:00 AM after the 3rd day) |
| Relation to extensions | This limit applies regardless of manual/automatic extensions. |
7.2. If storage exceeds 3 days
If luggage is left inside for beyond the 3rd day (2:00 AM after the 3rd day) from the initial check-in, we will:
| Item | Details |
|---|---|
| Action | Remove the luggage from the locker and report it to the local police station as lost property, in accordance with Japanese Lost Property Law |
| Handling fee | ¥11,000 (tax included) charged to the registered payment method |
| After transfer | Once transferred to the police, storage, return, and disposal follow the rules of the police station |
For details, please refer to the Terms, Article 9.
8. Example Pricing Scenarios
8.1. Basic patterns
| Pattern | Usage time | Charge | Notes |
|---|---|---|---|
| Short stay | 10:00 – 12:30 (2.5 hours) | ¥500 | Short Stay applies |
| 1-day use | 10:00 – 18:00 (8 hours) | ¥1,000 | Does not cross 2:00 AM |
| Late-night short stay | 1:00 AM – 2:30 AM (1.5 hours) | ¥500 | Crosses 2:00 AM but Short Stay has priority |
8.2. With day crossing & extension
| Pattern | Usage time | Extension type | Charge |
|---|---|---|---|
| 1 night (manual) | Day 1 14:00 – Day 2 10:00 | Manual × 1 | ¥1,000 + ¥1,000 = ¥2,000 |
| 1 night (auto) | Day 1 14:00 – Day 2 10:00 | Auto × 1 | ¥1,000 + ¥1,500 = ¥2,500 |
| ~2 nights (within 3 days) | Day 1 10:00 – Day 3 09:00 | Manual × 2 | ¥1,000 × 3 = ¥3,000 |
8.3. Cancellation & No-Show
| Pattern | Situation | Charge |
|---|---|---|
| Cancel before start | Cancel before start time | ¥0 |
| Cancel after start (within 60 min) | Cancel 30 minutes after start | ¥500 |
| No-Show | 60+ minutes after start, no check-in | ¥500 |
9. Compensation & Disclaimer
For full details, please refer to the Terms, Article 14.
| Item | Details |
|---|---|
| Compensation limit | If we are liable for loss, theft, or damage, compensation is up to ¥50,000 per case |
| Not covered | Cash, securities, precious metals, jewelry, high-value electronics (e.g., laptops, tablets, cameras), fragile items, and all prohibited items defined in the Terms |
| Indirect damages | Indirect losses (e.g., missed flights and rebooking fees) are not covered |
10. Price Changes
| Item | Details |
|---|---|
| Price changes | We may change prices due to economic conditions, operating costs, or other reasons. |
| Notice | As a rule, we aim to announce changes on our website at least 14 days before they take effect. |
In case of major events such as natural disasters or legal changes, we may not be able to follow the 14-day rule, but we will do our best to give reasonable notice.
11. Contact
If you have any questions about this guide, please contact us:
| Item | Details |
|---|---|
| contact@lockerpass.jp | |
| Website | https://lockerpass.jp |
End of Document