Key Points
- No app needed - works in your web browser
- Pay with credit card, Apple Pay, or Google Pay (no cash)
- Fits large suitcases up to 46cm wide
- Don't forget to confirm lock after closing the door
Quick Guide
3 Simple Steps
STEP 1: Reserve → Select date/time and pay on the web app
STEP 2: Store Your Luggage → Scan QR → Unlock → Store luggage → Close door and confirm lock
STEP 3: Retrieve Your Luggage → Scan QR → Unlock → Retrieve luggage → Done
Introduction
LockerPass is a luggage storage service that accommodates large suitcases up to 46cm wide.
Features:
- No app required: Works in standard browsers like Safari and Chrome
- Cashless payment: Cash is not accepted
- Large luggage friendly: Store bags that won't fit in station coin lockers
Accepted payment methods:
- Credit cards (Visa / Mastercard / JCB / Amex / Diners)
- Apple Pay
- Google Pay
STEP 1: Make a Reservation
1-1. Access the Web App
Open the web app using the link below or scan the QR code at the location.
1-2. Select Date and Time
- Start time: When you'll store your luggage
- End time: When you plan to retrieve your luggage
1-3. Complete Payment
Follow the on-screen instructions to complete payment.
1-4. Reservation Complete → Check Your 6-Digit PIN
After booking, you'll receive a confirmation email at the address you provided.
The email contains your 6-digit PIN code.
When you'll need the PIN code:
- When using a different device
- If your phone battery dies
- For troubleshooting recovery
Save the email or write down the PIN code.
STEP 2: Store Your Luggage
PIN Entry May Not Be Required on the Same Device
If you're using the same device (same phone, same browser) you booked with, you may be able to proceed without entering the PIN.
If using a different device, you'll need to enter the 6-digit PIN code.
2-1. Arrive at the Locker
When you arrive at the reserved location, look for the QR code on the locker.
2-2. Scan the QR Code
Scan the QR code with your phone's camera to open the web app.
2-3. Unlock
Follow the on-screen instructions to unlock.
2-4. Store Your Luggage
You'll hear a "click" as the door opens. Place your luggage inside.
2-5. Close Door and Confirm Lock [IMPORTANT]
After storing your luggage, close the door firmly.
Be sure to follow the on-screen instructions to confirm the lock.
If you skip this step, check-in won't be completed.
When the screen shows "Lock Complete" or "In Use," storage is complete.
STEP 3: Retrieve Your Luggage
3-1. Open the Web App
Access the web app using one of these methods:
- Open the same browser screen from storage
- Scan the locker QR code again
- Access via the link in your confirmation email
3-2. Unlock
Follow the on-screen instructions to unlock.
If using a different device, enter your 6-digit PIN code.
3-3. Retrieve Your Luggage
When the door opens, remove all your belongings.
3-4. Complete
After retrieving your luggage, close the door and you're done.
Extensions & Cancellations
Extensions and cancellations can be made through the web app.
See the pricing page for details.
Troubleshooting
Forgot Your PIN Code
Check your confirmation email. If you can't find the email, you can recover access through identity verification on the recovery screen.
Door Won't Open
Your luggage may be pressing against the door from inside. Try pushing the door firmly while attempting to unlock.
Lock Confirmation Won't Complete
Make sure the door is fully closed and try again. If the connection is unstable, wait a few seconds and retry.
For more details, see the Forgot PIN or Locker Won't Open? Troubleshooting Guide.
Other Inquiries
Contact us at lockerpass-contact@riwb.org.
FAQ
Do I need to install an app?
No. LockerPass is a web app that works in standard browsers like Safari and Chrome.
Do I need a reservation?
Yes, reservation is required. You can book on-site if lockers are available, but we recommend booking in advance.
What payment methods are accepted?
Credit cards (Visa/Mastercard/JCB/Amex/Diners), Apple Pay, and Google Pay. Cash is not accepted.
What size luggage can I store?
We accommodate large suitcases up to 46cm wide. See the pricing page for details.
Where can I find my PIN code?
A 6-digit PIN code is included in the confirmation email sent after booking.
Do I need to enter the PIN code every time?
If you're using the same device you booked with, you may not need to enter the PIN. A different device will require the PIN code.
How do I lock the locker after storing my luggage?
After closing the door, follow the on-screen instructions to confirm the lock. If you skip this step, check-in won't be completed.
Can I extend or cancel my reservation?
Yes, you can do both through the web app. See the pricing page for details.