Key Points
- Luggage storage service for large suitcases (XXL-size)
- No app needed - works in your web browser
- See Pricing & Rules for detailed rates
- Contact support if you need further help
Browse by Category
| Category | Topics |
|---|---|
| Reservations & Payments | Payment methods, cancellation, receipts |
| Size & Luggage | Luggage size, prohibited items |
| Usage | Operating hours, pricing, extensions |
| Troubleshooting | Forgot PIN, door won't open, lost items |
Reservations & Payments
Do I need to install an app?
No. LockerPass is a web app that works in standard browsers like Safari and Chrome.
→ See How to Use LockerPass for details.
What payment methods are accepted?
We accept credit cards (Visa / Mastercard / JCB / Amex / Diners), Apple Pay, and Google Pay.
Cash is not accepted.
Can I get a receipt?
Yes. The "Usage Completed" email sent after checkout serves as your receipt.
Can I cancel my reservation?
Free cancellation before the reservation start time. Cancellation fees apply after the start time.
→ See Pricing & Rules for details.
Can I change my reservation?
You can change the check-in time, subject to availability, as long as you have not checked in and 60 minutes have not yet elapsed. You cannot select or change the locker number.
Size & Luggage
What size luggage can I store?
Large suitcases (XXL-size, up to 50cm wide).
Please check your suitcase size before booking.
What items are prohibited?
Cash, valuables, high-value electronics, fragile items, and dangerous goods cannot be stored.
→ See Terms of Service for details.
Usage
What are the operating hours?
Available 24 hours.
How much does it cost?
¥1,000 per day, or ¥500 under the Quick Return Discount for stays within 3 hours.
→ See Pricing & Rules for details.
What is the day boundary?
The day boundary is 2:00 AM (Japan time).
→ See Pricing & Rules for details.
Can I extend my reservation?
Yes, you can extend through the web app. Extension fees vary depending on timing.
→ See Pricing & Rules for details.
How long can I store my luggage?
Maximum 3 days. Final pickup by 2:00 AM after the 3rd day.
If exceeded, a ¥11,000 handling fee will be charged and your luggage will be removed and reported to the police as lost property.
→ See Pricing & Rules for details.
Can a friend unlock the locker for me?
Yes. Share the URL from your confirmation email or your 6-digit PIN code, and they can unlock from their phone.
Troubleshooting
I forgot my PIN code
Check your confirmation email. You can also open the reservation page from the link in the email. If you can't find the email, contact support.
→ See Forgot PIN or Locker Won't Open? Troubleshooting Guide for details.
The locker won't open
Your luggage may be pressing against the door from inside. Push the door firmly while attempting to unlock.
→ See Forgot PIN or Locker Won't Open? Troubleshooting Guide for details.
Lock confirmation won't complete
Make sure the door is fully closed and try again. The lock confirmation won't complete if the door isn't fully closed.
I forgot to lock after storing my luggage
Open the web app and press the "Lock Confirm" button immediately. Contact support if the issue persists.
I left something in the locker
Contact support with your usage date/time and locker number.
Compensation
We have a compensation policy for loss, theft, or damage caused by LockerPass.
→ See Terms of Service for details.
Need More Help?
If you couldn't find an answer above, please contact our support.
Email: contact@lockerpass.jp
Languages: Japanese, English